FAQ

Products and Usage

1. What products does ERMINET offer?

ERMINET focuses on ultrasonic insect and pest repellers, portable mosquito killer lamps, and selected indoor and outdoor pest-control devices.

2. How do ultrasonic pest repellers work?

Ultrasonic repellers are designed to emit high-frequency sound waves. Their effectiveness can vary significantly depending on the device, pest species, environment, and conditions of use. Please review the product information before purchasing.

3. Are ultrasonic repellers effective against every pest?

No single device should be assumed to work against every insect or pest. Check the product's stated target pests and supporting specifications. Results may vary, and additional pest-management methods may be necessary.

4. How do portable mosquito killer lamps work?

Depending on the model, these devices may use light to attract insects and a built-in mechanism to capture or kill them. Review the individual product listing to confirm its operating principle and intended use.

5. Can I use these products outdoors?

Only use a device outdoors if its product specifications explicitly support outdoor use. Check its weather resistance, power requirements, placement instructions, and safety warnings before use.

6. Are the devices rechargeable?

Some products may be rechargeable, while others may require a wall outlet, USB power, batteries, or another power source. Refer to the individual product listing for exact details.

7. Where should I place a pest repeller?

Follow the manufacturer's instructions for placement, distance, room conditions, and obstructions. Avoid assuming that one device will protect an entire home unless the stated coverage supports that expectation.

Orders and Delivery

8. How can I track my order?

If tracking is available, use the tracking information provided in your shipping confirmation. You may also contact customer support for assistance.

9. What if my product arrives damaged?

Email erminet@outlook.it with your order number and a description of the damage. Photographs may help us review the issue.

10. Can I return or exchange a product?

Returns and exchanges are subject to our applicable return and refund policy and any mandatory consumer rights. Please review the policy or contact support for guidance before returning an item.

Safety and Maintenance

11. Do I need to clean my mosquito lamp?

Cleaning requirements vary by model. Follow the manufacturer's instructions and disconnect the device from its power source before cleaning when instructed. Never handle electrical components while the device is powered.

12. Are these devices safe around children and pets?

Safety depends on the product's design and instructions. Keep devices, cables, and removable components away from children and pets where appropriate. Review all warnings before use and do not assume that every device is suitable for every household.